Articles.

Starting in May, Zendesk will expand access to our most advanced AI agent capabilities for all Zendesk customers and introduce streamlined onboarding designed ...

For Zendesk to send emails on behalf of your domain, SPF and DKIM must be correctly configured. This is essential to ensure that emails are actually delivered ...

In May, Zendesk introduces a range of updates focused on improving efficiency, automation, and the overall support experience.

A contact center solution is a system that brings all inquiries into one place, making it possible to handle them in a structured and efficient way. Instead of ...

Agentic AI is a technology that enables AI agents to understand goals, make decisions, and take actions across systems with minimal human involvement. Instead ...

Zendesk continues to evolve its platform with a strong focus on AI, automation, and improved admin control. Here are the key updates from April.

It started with a clear goal: to help companies create great customer experiences through Zendesk. This year, Kundelab is celebrating 5 years 🥳

Check out what's new in the last month.

AI-powered customer service is confirmed as an industry standard and Zendesk is again named a Leader in the Gartner Magic Quadrant™ for CRM Customer Engagement ...

We are pleased to welcome Hege Solheim as a new colleague at Kundelab! Hege has over 10 years of experience with Zendesk, in addition to extensive experience ...

Zendesk now makes it possible to scale customer support in email and web forms using generative AI. With just a few clicks, you can deliver automated, ...

Zendesk has released a powerful new feature in Copilot: You can now embed direct instructions for agents as part of your Auto assist procedures. This ...

Kundelab is proud to announce its new partnership with Babelforce – a leading European platform for cloud-based contact center solutions, purpose-built for ...

Zendesk has announced the acquisition of HyperArc, a company known for its proprietary HyperGraph engine and real-time GenAI-powered insights. This move is set ...

Zendesk is a cloud-based customer service platform designed to help businesses manage, organize, and improve customer interactions. At its core, Zendesk is ...

We are delighted to welcome Jon Mikael Skaug to Kundelab! Jon Mikael joins us as a Zendesk consultant, bringing with him more than ten years of valuable ...

Zendesk has updated Auto Assist – a feature in the Copilot add-on – to use your published Knowledge articles to suggest replies to customers.

Starting May 5, your Zendesk Help Center gets a powerful new feature: AI-powered generative search. End users will find answers faster and more easily.

We are growing and looking for a curious problem-solver who is passionate about technology and customer service.

We're thrilled to welcome Vlad Guzenko to the Kundelab team! With close to a decade of experience in technical support, product training, and customer success, ...

Zendesk acquires Local Measure – a company known for its cloud-based contact center platform, Engage. The platform is built on Amazon Connect and brings ...

Zendesk has announced a major change that may impact how you or your team authenticate with their APIs. Starting December 31, 2025, it will no longer be ...

ZENDESK PRESENTS "Where the future of service happens" 🎯 Date: April 29, 2025 🕒 Time: 12:00 📍 Location: Stockholm, Sweden Discover how AI is redefining ...

We welcome Lillian Løvliseter as a new member of the Kundelab team! With solid experience in Zendesk and extensive expertise in AI products, she brings ...

The functions “autoreply” and “internal note” are now available in triggers for all users. Previously, these functions were only available to those with the ...

Zendesk is taking a major step forward in customer automation with a new model for AI agents. Starting February 3, 2025, two new plans – Essential and Advanced ...

The future of customer service is here, driven by the rapid development of Artificial Intelligence (AI). In 2025, it’s no longer just about enhancing services ...

Zendesk is continually introducing updates; here are some of the improvements Zendesk has made in 2025: What's new in Zendesk Support What's new in Zendesk ...

Zendesk is constantly coming up with new features, here are some of the improvements Zendesk has made in 2024: News for Zendesk Support News for Zendesk ...

We are pleased to welcome Alice Scharrer as a new member of the Kundelab team! She brings extensive experience in customer service and project management, ...

Zendesk Omnichannel Routing is an advanced feature that automates the assignment of customer inquiries to agents, based on real-time availability and skills. ...

ZENDESK PRESENTS "Revolutionizing Service with the Power of AI" 🎯 Date: October 22, 2024 🕒 Time: 12:00 PM 📍 Location: Copenhagen, Denmark This event brings ...

Zendesk AI Agents is a feature built on Zendesk's existing bot technology. These agents are designed to automate customer service processes and can resolve a ...

Interested in staying updated on the latest trends in customer service? Zendesk's Future of CX event is an opportunity to gain insights into the future of ...

The OCR (Optical Character Recognition) Reader app from Knots.io automates the process of transcribing content from PDFs, images, faxes, and other scanned ...

To maximize the benefits of Zendesk Support, there are several steps you can take. Here are five tips to tailor Zendesk Support to fit your business:

Zendesk is ramping up its AI capabilities with the announcement of its intention to acquire Ultimate, a top player in AI-driven customer service automation. ...

According to the Zendesk CX Trends 2024 report, 80% of consumers expect assistance from chat agents and customer service representatives for all their needs. ...

Zendesk webhooks are a feature in Zendesk that allows you to receive real-time alerts or updates from events in Zendesk. Webhooks serve as a way for one system ...

Zendesk combines enterprise-level security features and comprehensive reviews of applications, systems, and networks when working with security. This ensures ...

Designing a chatbot can be an exciting yet challenging task. Here is a guide on where to begin when designing a chatbot to ensure it is functional, engaging ...

Macros within Zendesk serve as pre-configured response templates designed to enhance workflow efficiency for all Zendesk support agents. Below are some best ...

Have you ever needed to upload an Excel sheet in Zendesk or add detailed information about a specific area? Well, Zendesk Custom Objects can help with exactly ...

Date and Time: November 22 at 11:30 AM CET Join Zendesk's webinar and discover the most innovative features they've introduced this year. If you haven't ...

Are you in the process of replacing a shared email system or an inefficient customer management platform with a ticketing system? Congratulations, this ...

On October 4, Zendesk unveiled the latest advancements in generative AI for customer service. With powerful generative AI solutions and advanced data security ...

Customer loyalty is an important factor in the success of any business. The ability to retain existing customers and establish strong, long-lasting ...

Zendesk is constantly coming up with new features, here are some of the improvements Zendesk has made in 2023: This is new for Zendesk Support Custom object ...

Zendesk Chatbot is an AI-powered software solution that helps businesses automate and streamline their customer service operations. We'd like to explain how ...

Artificial Intelligence (AI) is currently revolutionizing the customer service landscape. Yet, there is a pivotal element that demands our attention: the ...

Customer service skills are the qualities and abilities a customer service representative needs to provide a good customer experience. They include a mix of ...

Customer service is the support you offer your customers, from the moment they first contact your business and beyond. Providing great customer service means ...

Updated May 2026 Customer service is no longer just about responding as quickly as possible. Today’s customers expect fast responses, seamless experiences, and ...

Shared email can be impractical and inefficient for customer service collaboration, especially when compared to a dedicated ticketing system specifically ...

Zendesk now allows you to dynamically customize reports based on the user viewing them. This allows you to create reports where each agent only sees their own ...

As certified Zendesk consultants with extensive expertise, we can tailor Zendesk accounts to your needs. We help companies get started with Zendesk and we ...

Zendesk is one of the most popular customer service solutions on the market and can be a great resource for improving customer experience and satisfaction. But ...

Zendesk Chat is a popular live chat solution for customer service that allows businesses to chat with customers in real-time. This makes Zendesk Chat an ...

Zendesk Explore is a powerful, cloud-based reporting tool that helps businesses collect and analyze data that provides important business insights. Here are ...

Zendesk Suite is a cloud-based customer service platform designed to help businesses handle customer inquiries efficiently. With Zendesk Suite, you get ...

Zendesk Explore is a powerful reporting and analytics tool that gives businesses insight into their customer service, sales department and business ...

Artificial intelligence (AI) is transforming the way we work with customer service. By leveraging AI technologies, customer service agents can have a ...

Zendesk is a powerful customer service platform that allows businesses to manage all customer interactions from one place. Integrating Zendesk with your online ...

Zendesk Sell is a complete, intuitive and cloud-based CRM system designed to help businesses manage the sales process and follow up with customers in a ...

In a digital world, customer support and knowledge sharing are crucial to business success. Customers expect fast and reliable support, but they also want to ...

Zendesk is a leading customer service software that helps businesses effectively manage customer inquiries across multiple channels. To further improve the ...

Zendesk is a leading customer service platform, that allows businesses to handle customer service inquiries from a variety of channels, including email, phone, ...

Start a free trial and test Zendesk's customer service system. A customer service system is essential to help your team receive, process and respond to ...

Whether you're building customer support from scratch or already consider yourself a pro, Zendesk has identified tips in its CX Trends report that can help you ...

Choosing the right customer service tool can be difficult. Here are our tips on what to consider when choosing a customer service solution. Scalable customer ...

Technological development affects all industries, including retail. While the basic needs of retail remain the same, such as easy access and a satisfying ...

Workforce management (WFM) is critical to any customer service operation. Zendesk offers a range of tools and features to help businesses manage their ...

The customer experience is an important factor in the success of any business. Good customer service can increase loyalty, boost sales and improve reputation. ...

Zendesk is primarily a customer support platform used to handle customer support cases and issues. An integration with LCM tools will help your company link ...

Trenger du å komme I kontakt med Zendesk Support? Her er tre mulige måter for å oppnå kontakt: 1. Contact Zendesk Support via your Zendesk account a) Click on ...

Zendesk Guide is a powerful Knowledge base tool and self-help portal. The knowledge management tool helps businesses create and manage an extensive library of ...

Did you know that 73% will go to the competition if they get more than a bad customer experience? Zendesk conducted a global survey with nearly 3,700 ...

The Zendesk customer service system can be integrated with several different incident management systems (IMS) to provide better support for incident ...

Zendesk, a leader in customer experience solutions, has recently announced an exciting partnership with OpenAI, one of the most innovative companies in ...

Zendesk Talk is a cloud-based telephony system that provides businesses with a complete solution for managing customer interactions over the phone. Talk is a ...

G2's annual Best Software Awards are based on real reviews from actual users, visited by 80 million software buyers each year. To be considered a Best Software ...

Join us at Zendesk Relate online, May 10 or 11, 2023 and get the latest updates to Zendesk, Zendesk's company vision and product roadmap.