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Kundelab explains.

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80% of consumers expect a seamless customer journey

80% of consumers expect a seamless customer journey where customer service and sales seamlessly interact. Discover how Zendesk assists in ...

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Zendesk 2024: What's new

Zendesk is constantly coming up with new features, here are some of the improvements Zendesk has made in 2024:

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Zendesk Webhooks

Zendesk webhooks are a feature in Zendesk that allows you to receive real-time alerts or updates from events in Zendesk. Learn about ...

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Is Zendesk secure? Learn about Zendesk's commitment to security

Is Zendesk secure? Learn how Zendesk combines enterprise-level security features and thorough reviews when addressing security.

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Chatbot Design: A Guide to a Successful Start

Chatbot design can be an exciting but challenging task. Read our guide for a successful start to the chatbot design process.

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Zendesk Macros :: Best practices

Macros within Zendesk serve as pre-configured response templates designed to enhance workflow efficiency. Learn Zendesk Macros Best ...

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Zendesk Custom Objects

Have you ever needed to upload an Excel sheet or other information in Zendesk? Discover how Zendesk Custom Objects empower you to do just ...

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Zendesk Webinar: Unlocking CX Excellence

Join the Zendesk Webinar: Unlocking CX Excellence on November 22nd at 11:30 AM CET. Discover their latest innovative features. Register ...

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Zendesk vs. Freshwork's Freshdesk: Which One Is Right for You?

Zendesk vs. Freshwork's Freshdesk: Which One Is Right for You? Learn the difference between Zendesk and Freshdesk by reading this article.

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AI drop Boosts Zendesk's Leadership in Customer Service

Zendesk styrker sin posisjon som ledende innen kundeservice med kraftfulle generative AI-løsninger og avanserte datasikkerhetstiltak

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How to achieve customer loyalty using Zendesk

Customer loyalty is a vital component of business success. Explore strategies on how to achieve customer loyalty using the Zendesk customer ...

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A guide on Zendesk pricing, plans and licenses

A Guide on Zendesk Pricing, Plans, and Licenses. Read the guide we've crafted to help you navigate Zendesk's pricing, plans, and licenses ...

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Zendesk 2023: What's new

Zendesk is constantly coming up with new features, here are some of the improvements Zendesk has made in 2023:

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Zendesk Chatbot: The future of customer service

Zendesk Chatbot: The future of customer service. Discover how Zendesk Chatbot works and its advantages for your business.

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Employees are crucial for AI to transform customer service

Artificial Intelligence (AI) is on the brink of transforming customer service. Explore the crucial role employees play in ensuring the ...

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12 customer service skills for a great customer experience (CX)

Discover 12 customer service skills for a great customer experience (CX). They encompass a blend of technical and soft skills, read them ...

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Definition of Customer Service: 4 Tips for great Customer Service

Read the Definition of Customer Service: 4 Tips for Providing Great Customer Service here.

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Critical KPIs for Customer Service Teams

Regularly Monitoring Critical KPIs Enables Customer Service Optimization and Enhanced Customer Experiences. Learn More Here.

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Disadvantages of using shared email for customer service collaboration

Shared Email vs. Dedicated Customer Service Ticketing System: Read the Disadvantages of using shared email for customer service ...

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Free health check of your Zendesk account

Jumpstart Your Zendesk Optimization with a Free health check of your Zendesk account. Read more.

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Zendesk Introduces Dynamic Customization of Reports

Zendesk Introduces Dynamic Customization of Reports, Allowing Agents to Access their own data, among other features. Discover More.

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Customer service system for fantastic user experiences

Zendesk Support Suite is a market-leading customer service system for amazing user experiences. Read more here.

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Get in touch with a Zendesk consultant

As certified Zendesk consultants, we tailor Zendesk accounts to your specific needs. Explore our services and get in touch with a Zendesk ...

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Need help with Zendesk? Work with a Zendesk partner

A Zendesk partner is a certified third-party provider with expertise in Zendesk solutions. Need help with Zendesk? Work with a Zendesk ...

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Zendesk chat: Improve your customer service with live chat

Zendesk Chat is a popular live chat solution for customer service that allows businesses to engage with customers in real-time. Read more ...

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Zendesk Explore: Tips and Troubleshooting Guidance

Zendesk Explore: Empowering Businesses with Data Collection and Analysis for Customer Service Insights. Find Tips and Troubleshooting ...

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Zendesk Suite: A complete solution for managing customer inquiries

Zendesk Suite: A cloud-based customer service system that encompasses zendesk's core products, offering a complete solution for managing ...

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What is a ticketing system?

What is a ticketing system? A ticketing system is a software tool used by businesses to manage customer inquiries. Learn more here.

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Zendesk Explore: Optimize customer service through analytics

Zendesk Explore - an analytics tool that provides businesses with insights into customer service and business performance enabling ...

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5 Ways AI is transforming customer service

By harnessing AI technologies, customer service professionals can have a personalized assistant. Explore 5 ways AI is transforming customer ...

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Integrate the online store with Zendesk for improved customer insights

Enhance Customer Insights: Integrate the online store with Zendesk for improved customer insights. Discover how.

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Zendesk Sell: Streamline your sales process with a good CRM system

Zendesk Sell: Your All-in-One, Intuitive Cloud CRM System for Streamlining Sales Processes. Dive In for More Information.

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Zendesk Gather: Build an online community of knowledge and support

Explore Zendesk Gather: Building an online community for knowledge and support to enhance customer experiences and loyalty.

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The benefits of connecting Teams or Slack with Zendesk

Read the benefits of connecting communication platforms like Teams or Slack to Zendesk here.

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The benefit of connecting Zendesk to your CRM system

Learn how you can maximise benefits from Zendesk and improve CX, by integrating Zendesk with your CRM (Customer Relationship Management) ...

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Free Zendesk Suite trial

Start your free Zendesk Suite trial here and experience a leading customer service system.

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Contact center solution - What is it and why do you need it

Discover how to meet the rising demand for customer service with a contact center solution that effectively handles all inquiries in an ...

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7 tips for enhancing customer support

Whether you're building customer support from scratch or consider yourself a pro, Zendesk has identified tips for enhancing customer ...

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Tips for choosing the right customer service solution

Choosing the right customer service tool can be challenging. Read our Tips for choosing the right customer service solution.

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Top trends for retail in 2023

Technological advancements are reshaping every industry, including retail. Here are the significant retail trends expected to define the ...

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Zendesk WFM: Professional customer service with streamlined staffing

Zendesk Workforce Management (WFM). Learn about Professional customer service with streamlined staffing here.

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From chatbot to smart assistant: How AI technology enhances CX

From Chatbot to Smart Assistant: How AI Technology Enhances CX. Read about how CX has evolved from human interaction to the emergence of AI.

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Integrate Zendesk with the Lifecycle Management System (LCM)

Integrate Zendesk with the Lifecycle Management System (LCM) and assist your development team in managing and tracking software projects. ...

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How do I get in touch with Zendesk support?

Do you need to get in touch with Zendesk Support? Here are three possible ways to do so:

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Zendesk Support: Efficient customer service management for businesses

Zendesk Support is a customer service management software designed to assist businesses in handling customer inquiries and support ...

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Zendesk Guide: A robust knowledge base and self-help portal solution

Zendesk Guide: A robust knowledge base and self-help portal solution. Learn how to manage FAQs, articles, guides etc. for customers, ...

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What is Zendesk? Explaining the Zendesk Products

Zendesk offers a range of products designed to help businesses efficiently manage their customer interactions. Read an explanation of ...

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Trends Shaping the Path to Exceptional Customer Experiences

73% Would switch to Competitors After more than one Poor Customer Experience. Discover the Trends Shaping the Path to Exceptional Customer ...

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Integrate Zendesk with IMS to enhance company-wide collaboration

Integrate Zendesk with Incident Management System (IMS) for enhanced collaboration between customer service and technical teams. Learn more ...

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Zendesk announces OpenAI collaboration

By combining Zendesk Suite's industry-leading features with the power of OpenAI, businesses will be able to deliver more intelligent CX. ...

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Zendesk Talk: A cloud-based telephony system for customer service

Zendesk Talk is a cloud-based telephony system that provides businesses with a comprehensive solution for managing customer interactions. ...

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Zendesk gets #1 place for best software product

Zendesk gets #1 place for best software product best Customer Service Product and product for Mid-Market. Read more here.

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Zendesk Relate 2023

Bli med på Zendesk Relate online, 10. eller 11. mai 2023 og få med deg de nyeste oppdateringene til Zendesk, Zendesk sin bedriftsvisjon og ...