Zendesk AI Agents.
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Zendesk AI Agents: One of the best solutions on the market for generative AI and chat and email automation.
When you use Zendesk AI Agents, you get access to a range of advanced features that make your support more efficient and accessible. The solution relieves agents and reduces their workload. The result is more satisfied employees.
In addition, AI Agents increase the availability of support by performing certain actions even outside the working hours of the support agents. This ensures that customers get help when they need it, which significantly increases customer satisfaction.
Examples of use cases are:
- Change bookings for travel and events.
- Handling returns and exchanges of goods purchased online.
- Upgrading travel and hotel rooms.
- Change orders made in e-commerce.
- Change contact information.
- Get quick answers to common questions such as cooling-off periods, opening hours, guarantees and policies.
Zero-Training AI engine.
With Zendesk's Zero-Training AI engine, you don't have to spend time training the bot. It automates and continuously trains itself based on the most common inquiries in your business, delivering fast results without the need for manual training. Unlike traditional methods that use NLP to organize semantically similar messages called intents, Zendesk's solution doesn't need manual training to work.
ZendeskGPT provides great language support.
Zendesk supports 109 languages, which means you can serve a global customer base efficiently and in their preferred language. ZendeskGPT ensures natural conversations regardless of language and even supports Norwegian, Swedish and Danish. This makes it easy to provide consistent, high-quality customer support, no matter where your customers are located.
Flexibility and integration.
The bot can retrieve information from multiple knowledge bases and external systems, as long as they are accessible via API. This provides the flexibility to integrate the bot with different systems and data sources, allowing it to perform actions in external systems based on the requests.
Intelligent routing and processing.
Zendesk AI Agents can automatically route, enrich, prioritize, tag and merge requests, streamlining the support process. This means that tickets are always routed to the right agent or department, and that agents have all the information they need to work efficiently.
Natural language processing.
The bot writes natural sentences and can hold conversations based on the knowledge bases you choose as intelligence. It can also share the articles from which it draws its answers, giving customers clear information and good flow in conversations.
Secure data management.
Zendesk AI AGents prioritize security and are both GDPR and SOC2 type 2 compliant. This means you can rest assured that your customer data is handled in a secure and legal way.