Zendesk is a leading software provider of customer service systems that give businesses the tools they need to manage and improve the customer experience. Zendesk offers a range of products that can help businesses manage their customers effectively. Here is a presentation of the Zendesk products.
Zendesk Support
Zendesk Support is Zendesk's flagship product and one of the most comprehensive customer service solutions available today. This support software gives the customer service team a single place to handle all customer inquiries, whether they come via email, phone, chat or social media. From Zendesk Support, you can access the knowledge base and self-help portal - Guide, apps and other customer service software from a single user interface. From the reporting tool, you can send advanced queries to Zendesk Support to gain insight into how customer service is performing. All of these features give the customer service team insight into performance and trends, helping them to improve the customer experience.
Zendesk Chat
Zendesk Chat gives your customer service team the ability to communicate with customers in real-time via chat on your website or mobile applications. This product makes it easy for customer service teams to quickly and easily respond to customer inquiries and provide them with personalized attention. Zendesk Chat includes features such as predefined responses, triggers and real-time analytics. Chat has tools that provide performance insights and customized reporting to help the team improve the customer experience.
Zendesk Talk
Zendesk Talk gives your customer service team an easy and efficient way to handle customer calls. Cloud-based and integrated with Zendesk Support, this software allows agents to answer customer calls directly from a web browser. Talk also includes features such as queue management, key selection, quick recording/editing of phone messages, real-time analytics, and call recording for quality control and training.
Zendesk Guide
Zendesk Guide helps companies create and manage a knowledge base of articles, documentation and frequently asked questions. This gives customers and employees the ability to self-service and find the answers they seek without using human resources. This software includes features such as article templates, integration with Zendesk Support and the Explore analytics tool to gain insight into how well the self-help portal is performing. Guide also allows customers to provide feedback on articles and helps businesses identify areas where they can improve customer service.
Zendesk Gather
Zendesk Gather is Zendesk's online community solution. The forum is seamlessly integrated with Zendesk Guide. If the customer group is active in online communities, it is nice to be able to offer a platform where company employees can respond to and guide the active community participants. In addition, you will gain valuable insight into the customer group if they can actively contribute by voting for change requests.
Zendesk Explore
Zendesk Explore is an advanced software solution that gives businesses the ability to extract and analyze customer experience data. Part of the Zendesk family, this software offers a comprehensive overview of how the customer service team is performing, giving them insight into what's working and what's not when it comes to customer service. Zendesk Explore includes functionality such as customized dashboards, many standard queries out of the box, the ability to build advanced formulas and queries yourself, and remote sharing of reports. Read more about Customer Service KPIs here.
Zendesk Sell
Zendesk Sell is a cloud-based CRM and sales platform that allows businesses to manage the entire sales process from the browser. Zendesk Sell includes features such as connection to work email, lead management, appointment management, voice and real-time analytics. The sales tool is connected to Zendesk Support so customer service and sales can work together seamlessly. In addition, Zendesk Sell is linked to Zendesk Explore to provide insight into the sales platform.
Zendesk Sunshine
Zendesk Sunshine is an open and flexible CRM platform that allows businesses to integrate and analyze data from different sources. Zendesk Sunshine includes features such as data integration, analytics and real-time alerts.
Together, Zendesk products provide a comprehensive platform that helps businesses manage customer inquiries, build better customer relationships and deliver great customer experiences.
Do you have questions about Zendesk products?
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