We are delighted to welcome Jon Mikael Skaug to Kundelab!
Jon Mikael joins us as a Zendesk consultant, bringing with him more than ten years of valuable experience in customer service, IT, and support management. His background makes him a strong asset for any business looking to improve customer experiences through technical insight and well-designed processes.
In his role on the team, Jon Mikael contributes with advisory services and customization of Zendesk solutions, with a particular focus on structure, workflows, and quality in customer dialogue. He holds certifications in Google IT Support and IT Automation and has a solid understanding of systems, enabling him to deliver solutions that truly work in practice.
What really sets Jon Mikael apart is his passion for clear processes and technology. He is dedicated to improving the experience for both customers and customer service teams, ensuring everything runs smoothly and efficiently.
We are confident that Jon Mikael will bring structure, quality, and technical expertise to the team, further strengthening our deliveries. Welcome to Kundelab, Jon Mikael!
As a growing company, we are always on the lookout for new talent. Would you like to work at Kundelab? Get in touch with us here.