Zendesk Suite is a cloud-based customer service platform designed to help businesses handle customer inquiries efficiently. With Zendesk Suite, you get Zendesk's core products at a great price and a range of tools to help you deliver exceptional customer experiences.
What is Zendesk suite?
Zendesk Suite includes a number of Zendesk products that together form a comprehensive solution for the efficient handling of customer inquiries. Here is an overview of the products included in Zendesk Suite:
- Zendesk Support
- Zendesk Chat
- Zendesk Guide
- Zendesk Gather
- Zendesk Talk
- Zendesk Messaging
- Zendesk Explore
- Zendesk Sunshine
Why should I buy Zendesk products as a bundle?
We recommend buying Zendesk Suite if you need several Zendesk products. Zendesk Suite is overall a better solution for support and you are rewarded with functionality and a lower price if you buy several Zendesk products together. Here is some of the functionality you get by buying Zendesk Suite:
Handling support requests via the most important communication channels in one place
One of the main benefits of Zendesk Suite is that it integrates all the main communication channels in one place. This means you can handle customer inquiries from email, phone, chat, social media and more in one place. This makes it easier for customer service agents to answer questions and help customers quickly and efficiently.
Ability to automate repetitive customer service tasks
Another benefit of Zendesk Suite is that it allows your business to automate a number of tasks. For example, you can create predefined responses to common questions or issues, allowing your customer service agents to quickly and easily respond to inquiries. This can reduce waiting time for your customers and increase the efficiency of your customer service department.
Knowledge sharing internally and externally
Zendesk Suite gives you access to a knowledge base that can be used internally, externally or with partners. In this way, you can train employees and facilitate self-service. Customers can find answers to frequently asked questions and partners can access information and documentation that is closed behind a login wall. This allows employees and customers to be more self-driven, which saves time and resources.
Gain insight into your business with advanced reporting tools
Zendesk Suite also includes features that enable businesses to collect and analyze customer experience data. With advanced reporting tools, you can gain insight into how your customers perceive your business and use this information to improve your services and customer experience.
A scalable support solution that grows with your business
Another great advantage of Zendesk Suite is that it's a highly scalable solution that can be customized to the needs of your business. Whether you're a small startup or a large, growing company with thousands of employees, Zendesk Suite can be customized to your specific situation and needs. This makes it easy for businesses to grow and evolve without having to switch to another customer service platform.
Integrations with other popular platforms
It's worth mentioning that Zendesk Suite has a number of integrations with other popular tools and platforms such as Salesforce, Shopify, and Slack. This makes it easy for businesses to integrate customer service management with other aspects of their business, increasing productivity and efficiency.
All in all, Zendesk Suite is a comprehensive customer service platform that offers a range of features ideal for businesses of all sizes. With the integration of all major communication channels, task automation, self-service portal, advanced reporting tools, and scalability, Zendesk Suite is a solution that can help businesses handle customer inquiries in a more efficient and cost-effective way. Try Zendesk Suite for free or contact us for a conversation about Zendesk Suite.