Zendesk Chat is a popular live chat solution for customer service that allows businesses to chat with customers in real-time. This makes Zendesk Chat an essential tool for businesses that prioritize customer experience. Here are a few points about what Zendesk Chat is, how it works and what benefits it offers.
What is Zendesk Chat?
Zendesk Chat is a cloud-based live chat software that allows businesses to communicate with their customers through their website, mobile app or messaging applications. The software was launched in 2008 under the name Zopim and was later acquired by Zendesk in 2014. Today, Zendesk Chat is a widely used tool that helps businesses improve customer satisfaction and generate leads.
How does Zendesk Chat work?
Zendesk Chat allows businesses to chat with their customers live, through a chat widget that can be integrated into any website or added to their mobile app. Customers can start a conversation by clicking on the widget, and the chat can be handled by customer service agents from the Agent Workspace in Zendesk Support or the Zendesk Chat dashboard. The chat is only available during specific opening hours or as long as a customer service representative is logged in.
Zendesk Chat can also be combined with a chatbot, which uses artificial intelligence, access to FAQs and machine learning to help customers find answers to their queries. Chatbots can greatly relieve the burden on customer service staff and answer customer inquiries that have a standard answer.
Benefits of Zendesk Chat
Zendesk Chat offers several benefits for businesses, including:
- Improved customer satisfaction: Zendesk Chat gives businesses the ability to communicate with their customers in real time, which can improve customer experience and increase satisfaction.
- Increased efficiency: Zendesk Chat allows customer service agents to handle multiple calls simultaneously, increasing efficiency and reducing customer wait times.
- More conversions: By offering real-time support to customers, businesses can increase the chance of converting visitors into paying customers. This is because competent customer service representatives are given the opportunity to provide advice on products and services, which facilitates upselling and upselling.
- Increased customer loyalty: By providing fast and reliable support to customers, businesses can increase customer loyalty and maintain positive relationships with them.
- Zendesk enables real-time data insights and great reports to optimize your customer service and chat solution.
We help you set up Zendesk Chat
Zendesk Chat is a powerful tool for businesses looking to improve their customer service presence. With features such as real-time communication and chatbots, businesses can offer fast and efficient support to their customers, which can lead to increased customer satisfaction and loyalty. Talk to us about Zendesk Chat.