Our services.
We help you get started
Considering Zendesk for your customer service? We provide a structured review of Zendesk Support Suite, based on solid knowledge and experience. Together, we ensure you have the right foundation to move forward with confidence from day one.
Unlock Zendesk’s full potential
We help you optimise and further develop your Zendesk setup. We analyse your configuration and workflows, and support you with customisation, automation, and guidance. The goal is smarter workflows, faster response times, and better control over your data and insights.
We manage it for you
Short on time or internal expertise to manage Zendesk? We take care of operations, ongoing development, and continuous optimisation. This keeps your solution up to date and ready to grow. Our goal is a stable and effective setup that supports your team every day.
Our Zendesk services are customizable to suit your specific needs.
Zendesk licenses
Kundelab is an authorized Zendesk partner that offers Zendesk licenses and provides expert assistance in selection process to ensure you choose the right licensing level for your needs.
Zendesk implementation
We take ownership of the project and guide you through the implementation process. By thoroughly understanding your business and understanding your needs, we ensure that the system aligns with shared objectives.
Tailored Adjustments and Optimization
We customize and optimize solutions for peak performance. Our services cover configuration, workflow enhancements, scalability, reporting, migration, and more. We adapt our approach to your needs with a tailored optimization plan.
Zendesk Health Check
We offer a Zendesk Health Check, where we conduct a comprehensive review of your entire account and provide you with a report that includes recommendations for optimizing your Zendesk setup. Our Health Check is specifically designed to help businesses make the most of their investment in Zendesk.
Training
We offer a comprehensive training program delivered through video (Teams) or on-site sessions, fully customized to meet your unique requirements. Our training approach typically combines structured instruction with individual tasks. Ensuring well-trained employees equips them with the essential skills and knowledge needed to deliver outstanding customer experiences.
Zendesk Administrator for Hire
Delegate Zendesk account management to us. As Zendesk administrators, we take charge of keeping your account up-to-date, handling internal support inquiries, onboarding new team members, making minor modifications, creating reports, providing improvement recommendations, assisting with development projects etc.
Data Migration
Our data migration service is tailored to ensure a smooth transition to Zendesk. We understand the critical importance of preserving your existing data and leaving nothing behind. Our process encompasses data mapping, meticulous data preparation, the migration itself, and thorough post-migration validation.
Integrations and App Development
Zendesk's marketplace offers a wide array of pre-built apps, but we recognize that unique needs may require custom solutions. In such scenarios, we create personalized integrations that link your systems with Zendesk.
Help Center Design
We offer expertise in both installing and configuring pre-made themes from the Zendesk Marketplace and creating custom designs from scratch. Whether you prefer a ready-made theme or seek a completely unique look, we guarantee a seamless and professional design that harmonizes with your website.