A trusted Zendesk-partner.

We help companies create great customer experiences through smarter customer service.

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Kundelab - Norwegian Zendesk-partner
Kundelab - Norwegian Zendesk-partner

A partner for licensing and implementation

Over 10 years of Zendesk experience

Scalable setups designed for growth

AI and automation with measurable results

Kundelab are experts in AI-powered customer service and Zendesk. We help businesses bring all customer conversations into one place, simplify everyday tasks, and use AI to support agents in real time. With the right setup and structure, you get happier customers and employees, clearer insights, and a customer service solution that grows with your business.

Our services.

Getting started with Zendesk?

We help you implement Zendesk in a way that creates structure, improves workflows, and supports how your team actually works.

 


About implementation

 

Already have Zendesk?

Zendesk is up and running, but there’s often more value to unlock. We help you optimize workflows, improve the setup, and continuously develop the solution over time.

 


About optimization

 

Need ongoing Zendesk management?

As your needs evolve, Zendesk should evolve with them. We help manage, improve, and develop your setup so the system keeps delivering value in practice.

 


About ongoing management

 

Zendesk AI_eng-3

Make customer service smarter.

Zendesk is a customer service platform that brings all customer interactions into one place – whether they come through email, chat, phone, contact forms, or social media. It provides better visibility, streamlines workflows, and helps teams respond to customers more efficiently.

With built-in AI, Zendesk enables teams to handle a higher volume of inquiries without increasing headcount. AI agents can automatically manage customer requests, while Copilot supports service teams with suggested responses, conversation summaries, and relevant knowledge surfaced directly within the workspace.


Explore Zendesk Suite

Zendesk named a market leader

The Gartner® Magic Quadrant™ is one of the most respected assessments of technology and service providers worldwide. In 2025, Zendesk was once again recognized as a Leader in the Customer Engagement Center category.


Read more

Discover our customer stories and references:

E C Dahls Eiendom

E.C. Dahls Eiendom, part of Reitan Eiendom, previously handled tenant inquiries across buildings and the organization, often through manual and person-dependent dialogue. By establishing a shared customer center in Zendesk, they have centralized all communication, gained better overview, and enabled faster follow-up and more efficient property management.


Read the customer story

 

Amundsen Sports

As Amundsen Sports experienced rapid growth, the volume of customer inquiries increased significantly, while customer support remained largely manual and lacked clear visibility and insights. By implementing Zendesk, they could create a more structured workflow, improve follow-up processes, and provide valuable data to strengthen both customer service and product development.


Read the customer story

Optimize customer service with our Zendesk-consultants.

At Kundelab, you'll work with the same experienced people throughout the entire process. We are skilled problem-solvers with experience across a wide range of industries and more than 10 years of Zendesk expertise. Together with our customers, we find solutions tailored to their needs.


Have any questions about AI-driven customer service and Zendesk? 

Feel free to reach out for a friendly, no-obligation chat. 


Contact us