A trusted Zendesk-partner.
We help companies create great customer experiences through smarter customer service.
A partner for licensing and implementation
Over 10 years of Zendesk experience
Scalable setups designed for growth
AI and automation with measurable results
Discover Zendesk.
Zendesk is one of the world’s leading customer service platforms. It brings all customer conversations into one place and helps you manage communication across email, chat, phone, forms, and social media. With built-in AI, you can automate routine tasks, draft replies, and support agents in real time.
Zendesk is easy to get started with, but delivers the most value when it’s set up and optimised correctly. That’s why many businesses choose to work with an experienced Zendesk partner.
Zendesk Copilot.
Your real-time AI assistant. Zendesk Copilot is designed to make agents faster, more confident, and more effective – without having to leave their workspace. Copilot helps write, summarize, and suggest responses based on conversation context and your knowledge base. It’s like giving every employee their own AI assistant – always available, always up to date.
With Zendesk Copilot, you get:
Real-time suggestions for responses and actions based on generative AI, your help center, and company procedures
Automatic summarization of customer inquiries for faster understanding and handling
Knowledge articles and help texts automatically suggested, directly in the agent interface
Easier training and onboarding of new agents – they get help from day one
Support for the English language and local customization
“We have had the pleasure of working closely with Kundelab in connection with the establishment of our new customer center, and the experience has been exclusively positive throughout the process. They act very professionally and service-minded, always respond quickly, provide close follow-up and show great patience with us as a customer.”
Silje Havdal / Leder Kundesenter
E C Dahls Eiendom
“We are very satisfied with the collaboration with Kundelab. From the first contact, we have experienced incredibly good follow-up, high availability and quick responses. Previously, we did not have a separate customer service tool, and the transition to Zendesk has really been a new world for us - with a far better overview, structure and efficiency in everyday life.”
Marie / Kundeserviceansvarlig
Kashmina
“Kundelab has assisted us through several workshops to improve our use of Zendesk. It has been both useful and educational. In a busy and hectic workday, Mai Lena has guided us through a skills upgrade in the use of Zendesk that we would not have achieved on our own, and we look forward to continued good cooperation with her and Kundelab.”
J. J. / Rådgiver, IT-seksjonen
Tekna
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Elevate your customer service with the Zendesk consultants at Kundelab.
At Kundelab, you’ll work with the same experienced team members throughout the entire process. We are adept problem solvers with extensive experience across various industries. We maintain close collaboration with our clients to gain a deep understanding of their needs and deliver effective solutions. Feel free to reach out to us for a pleasant conversation about customer service.