5 Ways AI is transforming customer service

Artificial intelligence (AI) is transforming the way we work with customer service. By leveraging AI technologies, customer service agents can have a personalized customer service assistant that makes their lives easier and improves the quality of every customer interaction. Here are five AI trends that could transform customer service as we know it.

AI can be used to control costs and deliver faster service to employees

More organizations are adopting AI to control costs and deliver faster service to employees By implementing AI technologies, organizations can automate routine tasks, resulting in increased efficiency and cost savings. AI can help address employee queries and issues, and deliver faster and more accurate service.

AI as a personal sparring partner for customer service agents

Bots have evolved from being simple tools to becoming more natural and human-like. Previously, bots were limited to simple tasks, but now they have become more sophisticated and able to mimic human communication. This allows employees to interact with bots in a more natural and intuitive way, and get help with a variety of tasks.

AI sees opportunities for cross-departmental collaboration on customer service

AI can help break down silos and create a unified experience for employees in HR, IT, operations, legal, etc. Traditionally, different departments and functions have operated in isolation from each other, leading to inefficient communication and fragmented customer experiences. With AI, businesses can create a seamless and integrated experience across departments, improving collaboration and the quality of the customer experience.

Bildet viser en kundeservicemedarbeider som bruker AI som en personlig kundeservice-assistent
By leveraging AI technologies, customer service agents can have a personalized customer service assistant.

AI as a virtual assistant and strategic advisor

AI can become like a virtual assistant, helping with tasks such as writing, editing, generating reports and identifying strategic moves in customer service. With AI technologies, organizations can benefit from virtual assistants that can help with a variety of tasks. These assistants can help increase productivity by performing routine tasks, generating reports and making intelligent recommendations to employees.

AI as a conflict resolver and guide

Artificial intelligence is poised to take on more nuanced and emotional tasks in the years to come. In the future, bots could become even more sophisticated and be able to handle tasks that require emotional intelligence. This could include tasks such as managing conflict, providing support and guidance, and even performing tasks that require empathy and understanding.

AI's role in the workplace of the future

Zendesk interviewed 370 EX employees in 20 countries to find out how they use and think about EX technology. Download the Employee Experience report here.

AI technologies will have a significant impact on the workplace. By leveraging AI in a strategic way, customer service teams can achieve cost savings and improved employee retention and quality of customer experiences. Talk to us about AI and Customer Service.