Zendesk is a leading customer service platform, that allows businesses to handle customer service inquiries from a variety of channels, including email, phone, chat and social media. If you want to get the most out of Zendesk and further improve the customer experience, consider connecting Zendesk to your CRM (Customer Relationship Management) system.
CRM systems provide a unified view of customer relationships, including information about customers, customer history, sales processes and more. When Zendesk and CRM are integrated, businesses can gather all customer data in one place, allowing the team to have a more holistic view of their customers and deliver a more seamless customer experience.
Zendesk CRM integrations
Zendesk integrates with a number of CRM (Customer Relationship Management) systems. Here are some of the most popular ones:
Salesforce Zendesk integration
Salesforce is one of the most popular CRM systems and has an extensive integration with Zendesk. The integration provides a holistic view of customer relationships, allowing your business to provide a more personalized customer experience
HubSpot Zendesk integration
HubSpot is an all-in-one marketing, sales and service platform with a solid integration with Zendesk. The integration gives your business a better overview of customer engagement and history, allowing you to deliver a more relevant and personalized service.
Microsoft Dynamics Zendesk integration
Microsoft Dynamics is a powerful CRM platform and also has an integration with Zendesk. The integration allows the company to gather all customer data in one place and provide a more holistic customer experience.
Zoho CRM Zendesk integration
Zoho CRM is a cloud-based CRM platform and has an integration with Zendesk. The integration gives your business a comprehensive view of customer history and communication, enabling your team to deliver a more seamless customer experience.
SugarCRM Zendesk integration
Zendesk offers an integration with SugarCRM that makes it possible to synchronize customer information and cases between the two platforms. The integration gives companies a more comprehensive overview of customer data and makes it easier to provide a seamless customer experience.
Pipedrive Zendesk integration
Pipedrive is a CRM platform that focuses on sales processes and also has an integration with Zendesk. The integration gives your business a better overview of sales opportunities and customer needs and can help your team increase sales and improve the customer experience.
Zendesk Sell
Zendesk Sell is a CRM platform that focuses on sales teams and sales processes. Sell gives you a comprehensive overview of sales opportunities, customer information and reporting. Sell is designed to help sales teams get a better overview of the sales process and gain better insight into customer needs and wants. Sell also includes features for collaboration, automatic registration of sales activities and analysis of sales data.
Zendesk Sunshine
Zendesk Sunshine is a platform for customer data and application development. Sunshine allows you to collect and organize all customer data in one place, regardless of the sources it comes from. Sunshine also allows you to build your own apps and integrations to customize the platform to your specific needs. Zendesk Sell and Zendesk Sunshine also integrate with each other, so you can benefit from both products in a holistic way.
Zendesk has an open API, which makes it possible to integrate with other systems not mentioned here.
Here are some reasons why you should connect Zendesk to your CRM system:
- Better customer data
When Zendesk is integrated with the CRM system, the company can access more detailed customer data, such as purchase history and previous communications. This gives agents and salespeople more insight into their customers, allowing them to provide a more customized and personalized service.
- Better customer loyalty
Connect Zendesk to your CRM system and get a better overview of your customer relationships. With a comprehensive overview of your customers, you can make better decisions when it comes to follow-up, marketing and customer satisfaction. When customers feel seen and heard, it will lead to increased customer loyalty.
- Better collaboration
When Zendesk and CRM are integrated, the team can collaborate more effectively and quickly resolve customer issues. The CRM system allows the team to gather all customer data in one place, so all agents and salespeople can see all relevant information, no matter which channel the customer has used. This makes it easier for the team to collaborate and provide faster and more effective responses.
- Better reporting and analysis
With Zendesk integrated with CRM, your company can get better reporting and analysis of the customer experience. The company can analyze customer satisfaction, customer loyalty and other relevant information. This will help your company improve the customer experience and better adapt to your customers' needs.
- Better sales processes
When Zendesk and CRM are integrated, the company can identify customer needs and trends that can help the sales process. The CRM system allows the team to identify potential sales opportunities and follow up more effectively. This will increase sales and deliver better results.
Get help integrating Zendesk with your CRM system
You should connect Zendesk to your CRM system to gain better insight into the customer relationship and improve the customer experience. The integration can provide better customer data, improved customer loyalty, better collaboration between teams, better reporting and analytics, and better sales processes. It will also give teams a more holistic view of customers, regardless of which channel they have used. By integrating Zendesk and your CRM system, your business will be able to offer a more personalized and seamless customer experience, increasing customer satisfaction and loyalty. If you have specific requirements or requests, you may want to contact Zendesk or a Zendesk partner to learn more about integration options.