Kundelab is proud to announce its new partnership with Babelforce – a leading European platform for cloud-based contact center solutions, purpose-built for seamless integration with Zendesk.
Through this collaboration, our customers can integrate telephony, SMS, and automated workflows directly within Zendesk, eliminating the need to switch between systems. The result is faster response times, richer customer interactions, and a more efficient workday for both agents and customers.
Introduction to Babelforce.
Babelforce is a powerful yet user-friendly platform that brings together all voice communications, messaging channels, and customer data in one place.
Through the babelConnect app in Zendesk, agents can answer and make calls, send and receive SMS messages, and view all relevant customer history – all without leaving the Zendesk interface. When a customer calls, a ticket is automatically created with full context, enabling the agent to deliver personalized service from the very first second.
Key benefits of Babelforce + Zendesk
Seamless integration – Telephony and messaging work directly within Zendesk.
No-code automation – Create call flows, routing rules, queue management, and post-call workflows with an intuitive no-code approach.
Omnichannel support – Combine telephony, SMS, and other messaging channels for a unified customer experience.
Increased efficiency – Less manual work, faster response times, and greater accuracy in customer interactions.
Full customer context – All history and relevant data available to the agent in real time.
Ready to get started?
Babelforce requires no coding, but to ensure you get the greatest value, we run a tailored implementation project that configures the integration and adapts it perfectly to your needs.
Kundelab handles everything: technical setup, expert guidance, and practical training – so you can harness the full power of the solution from day one.
A boost for modern customer service
With Babelforce integrated into Zendesk, you get a solution that not only manages telephony but also unifies all communication channels in one efficient platform. This partnership gives Kundelab’s customers a tool that combines powerful technology with ease of use – enabling you to deliver the customer experience today’s market expects.