A trusted Zendesk partner. We help you create great CX.
Speak with one of our certified consultants or view a demo of Zendesk, a market-leading customer service system:
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We assist you with Zendesk licensing |
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Over 8 years of experience with Zendesk |
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Swift Zendesk implementation |
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Data-driven optimization of your customer service |
Being excellent supporters and creating value for our customers is a top priority for us.
Read feedback from those who have worked with us and have firsthand experience with our services.
"I would unreservedly recommend Kundelab to anyone looking for a dedicated, professional, and friendly team to help with their business needs. We have felt heard and understood, and have solved the challenges we have had in connection with streamlining Zendesk. Their ability to deliver quality work within tight time frames is remarkable. We always get fast help for both big and small questions, which we really appreciate. We are happy and satisfied with our continued collaboration with Patrick and Kundelab."
Elisa Schjødt Frank / Head of Customer Success
Matas A/S
"It has been fantastically good follow-up from A to Z with the implementation of Zendesk for our company. The processes surrounding training and design/setup of the system have been outstanding. We receive quick feedback on our inquiries with good pedagogical answers. It has meant a lot to us. We can safely recommend Kundelab to others who are considering implementing Zendesk."
Lanita / Økonomiansvarlig
Q-Light AS
"Kundelab has helped us find good solutions for our company after we merged four companies into one. The project methodology with the workshop gave us good insight and was important for setting up Zendesk correctly for our needs during a hectic period."
Marte Engdal / Service Manager
Kiona AS
"In connection with the implementation of Zendesk for our IT department, we received assistance from Kundelab with licensing and configuration. Subsequently, we have also received good assistance for setting up reports. We find Kundelab to be competent and quick in their responses."
Kjetil Haugland Johansen / IT Director - CIO
Espira Gruppen AS
Patrick has been a great team player and the entire Professional Services team has enjoyed working with him. He has always been able to easily jump from a consulting to a project management role as needed and was good at handling customer satisfaction."
Celine Varnier / Senior Manager
Zendesk Professional Services
"Patrick demonstrated strong Zendesk expertise. He was able to step in when necessary and at the same time allow other project members to contribute comfortably. Great project management skills."
Andrey / Principal Technical Architect
Zendesk Professional Services
Discover Zendesk.
As a global industry leader in customer service systems, Zendesk provides you with all the tools you need to deliver exceptional customer service. While Zendesk works out of the box, its true potential shines when you maximize its capabilities. This is why partnering with a Zendesk expert is highly recommended.
Read more
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Zendesk and AI.
Zendesk AI is a robust add-on feature designed to enhance customer service in multiple ways:
- AI and Chatbot: Leveraging chatbot technology to collect customer information, handle routine inquiries, and direct them to the relevant workgroups.
- Intelligence Panel: Provides agents with valuable insights from inquiries, streamlining ticket resolution.
- Generativ AI: Assisting agents in crafting responses efficiently.
- Administrative Support: AI aids administrators by suggesting response templates and identifying knowledge gaps.
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Zendesk's customer service system is recommended by Gartner and G2.
(billed annually)
Ticketing system
Email, chat, voice, social media, etc.
Chatbot
Help center
Prebuilt analytics dashboard
1000+ apps and integrations
Pre-defined responses
Custom business rules
Agent workspace
SSO and 2FA
API access
(billed annually)
Same as Suite Team and:
Multilingual
Multiple help centers
Dynamic content
Customer satisfaction rating
Light agents
Multiple ticket forms
Ticket field conditions
SLA
Opening hours
Support multiple brands
Customer ticket portal
MOST POPULAR
(billed annually)
Same as Suite Growth and:
Custom reports and live analytics
Side conversations
Skills-based routing
Community forum
Data location options
Access to Sunshine conversations
Eligible for Zendesk Advanced AI add-on
Custom ticket statuses
Call menu options
Callback
(billed annually)
Same as Suite Professional and:
Multiple opening hours
Search across Help centers
Article scheduling
Category subsections in help center
Content blocks in articles
Custom agent roles
Audit log
Sandbox
External sharing of reports
Private groups
Dynamic, contextual workspaces
AI content cues in Guide
Eligible for Advanced Data Privacy and Protection add-on
Elevate your customer service with the Zendesk consultants at Kundelab.
At Kundelab, you’ll work with the same experienced team members throughout the entire process. We are adept problem solvers with extensive experience across various industries. We maintain close collaboration with our clients to gain a deep understanding of their needs and deliver effective solutions. Feel free to reach out to us for a pleasant conversation about customer service.