"We have taken the step up from being highly dependent on individuals within support, to scaling quickly alongside our customers. In this process, we tried to handle the ticket system internally but found that this was not sustainable. As the rapid growth and focus on solving issues quickly progressed, challenges arose in getting the system to function optimally. Therefore, we contacted Kundelab, which turned out to have exceptional expertise in this area and provided valuable insights to optimize the user experience for both our internal users and customers. We now have a close collaboration with Kundelab, where they manage the agreement with Zendesk and assist us ad-hoc with the development of the service in line with our continued growth in customer service."

Rolf Pedersen / Chief Customer Officer
Gapit AS

"It has been fantastically good follow-up from A to Z with the implementation of Zendesk for our company. The processes surrounding training and design/setup of the system have been outstanding. We receive quick feedback on our inquiries with good pedagogical answers. It has meant a lot to us. We can safely recommend Kundelab to others who are considering implementing Zendesk."

Lanita / Økonomiansvarlig
Q-Light AS

"KundeLab has been invaluable in our transition to Zendesk's solution. We attempted to set up Zendesk on our own without success. KundeLab has been very flexible regarding meetings, solutions, and customizations. We can confidently recommend KundeLab to others."

Leif Junior Holta / Software and Support
Supercharge AS