Articles.

AI-powered customer service is confirmed as an industry standard and Zendesk is again named a Leader in the Gartner Magic Quadrant™ for CRM...

We are pleased to welcome Hege Solheim as a new colleague at Kundelab! Hege has over 10 years of experience with Zendesk, in addition to...

Zendesk now makes it possible to scale customer support in email and web forms using generative AI. With just a few clicks, you can deliver...

Zendesk has released a powerful new feature in Copilot: You can now embed direct instructions for agents as part of your Auto assist...

Kundelab is proud to announce its new partnership with Babelforce – a leading European platform for cloud-based contact center solutions,...

Zendesk has announced the acquisition of HyperArc, a company known for its proprietary HyperGraph engine and real-time GenAI-powered...

Zendesk now lets you upload custom icons for custom objects. This makes your workspace more visual and efficient, especially when managing...

We are delighted to welcome Jon Mikael Skaug to Kundelab! Jon Mikael joins us as a Zendesk consultant, bringing with him more than ten...

Zendesk has updated Auto Assist – a feature in the Copilot add-on – to use your published Knowledge articles to suggest replies to...

Starting May 5, your Zendesk Help Center gets a powerful new feature: AI-powered generative search. End users will find answers faster and...

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