This is Zendesk.
A customer service system for every customer conversation.
Zendesk is a customer service system for businesses that want to make it easier to help their customers. It can be used by small teams that currently manage customer service through a shared email inbox, as well as larger customer service departments with many agents.
The solution combines tools for customer conversations, self-service, automation and AI. Businesses can start with what they need today and expand the solution as their needs change.
ALL CHANNELS IN ONE PLACE
Bring all customer inquiries together in one place.
Zendesk brings email, chat, messaging and phone support together in a single workspace. With customer history and relevant information readily available, agents can provide effective support without switching between systems.
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Clear ownership and follow-up.
See who is responsible for each ticket and which inquiries are waiting for a response. -
Smart, automated ticket routing.
Prioritize and route inquiries based on availability, capacity and expertise. -
Efficient ticket management.
Use standard replies, find relevant articles and collaborate with colleagues directly in the ticket.
AI FOR CUSTOMERS AND AGENTS
Let AI handle tasks and support the team.
AI agents can resolve customer inquiries automatically, retrieve information from other systems and carry out tasks. When an inquiry requires human support, it can be transferred to an agent along with relevant information.
Copilot supports agents as they handle tickets. It can summarize conversations, suggest replies and next steps, and carry out approved actions that reduce manual work.
KNOWLEDGE AND HELP CENTER
Make it easier for customers and agents to find answers.
With Zendesk Knowledge, businesses can bring useful information, guides and answers to frequently asked questions together in a single knowledge base. A help center makes it easy for customers to find answers on their own, without contacting customer service. This reduces repetitive inquiries and frees up time for more complex tickets.
The help center can be customized with the business’s colors, design and visual identity, making it a natural part of the website. The knowledge base can also be used by agents and AI agents, which retrieve relevant information to provide faster, more accurate answers to customer inquiries.
FLEXIBILITY AND INSIGHT
Connect customer service to the rest of the business.
Zendesk can be tailored to the business’s needs and connected to the systems it already uses. With ready-made integrations or custom solutions, agents can access information about customers, orders, products and agreements directly within the ticket.
Kundelab also develops its own apps and integrations to tailor Zendesk even further to the business’s workflows. Our apps are available in Zendesk Marketplace, and we can develop new solutions as needed.
REPORTING AND ANALYTICS
Gain better insight into customer service.
Zendesk gives businesses an overview of inquiry volumes, response times, resolved tickets and customer satisfaction. They can also see what customers need help with and how the workload is distributed across the team.
Use prebuilt reports or customize dashboards to track performance and identify where better processes, more staff or clearer information for customers are needed.
PHONE SUPPORT AND CUSTOMER CONTACT
Phone calls and customer information in one place.
With Zendesk, agents can see previous conversations and customer information while handling a phone inquiry. This makes it easier to understand what the customer needs help with.
If a customer calls about an email sent earlier, the agent can see what the ticket is about and pick up where the conversation left off. It also becomes easier to follow up with the customer when several agents are involved.
QUALITY AND STAFFING
Better visibility and smarter planning.
Zendesk QA is used to assess the quality of the responses and follow-up customers receive. AI can review conversations to identify areas for improvement and where agents need more support.
Zendesk WFM makes it easier to plan staffing based on expected customer inquiry volumes. This provides a better basis for creating schedules and ensuring enough agents are available when customers need help.
DATA PROTECTION AND PRIVACY
Protect customer data and stay in control.
Zendesk has built-in data security and privacy features. For businesses with stricter requirements, the Advanced Data Privacy and Protection (ADPP) add-on provides extra control over sensitive customer data.
With ADPP, businesses can restrict access to sensitive information, automatically remove personal data and see who has accessed customer data, among other capabilities.
Zendesk among the market’s leading solutions
Gartner® Magic Quadrant™ is one of the world’s most respected evaluations of technology and service providers.
In 2026, Zendesk was once again positioned as a Leader for Customer Engagement Center.
Read more
PRICING AND SCOPE
How much does a customer service system with Zendesk cost?
Zendesk Suite brings together the core customer service tools in a range of subscription plans. The price depends on the number of users, the plan the business chooses and any add-ons.
Setup work and any integrations are charged separately. We help businesses choose the right solution and provide an overview of the costs of getting started and ongoing use.
PRICING EXAMPLE · 1 USER
NOK 1,439 per month, billed annually. Excl. VAT.
The example includes a subscription for one user with Suite Professional and Copilot.
In good company.
A selection of customers who have chosen Kundelab as their Zendesk partner.
TAILORED DEMO
See how Zendesk
can work for your business.
Book a free, no-obligation demo with Kundelab. We show how Zendesk works and which capabilities suit the business’s needs.
As a Norwegian Zendesk partner, we help businesses with everything from choosing licenses and setup to custom integrations, training and ongoing development. With experienced consultants and personal follow-up, businesses get a partner who knows the solution and can help as their needs change.
During the demo, you will:
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see how the team can receive, route and follow up on customer inquiries
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see practical examples of what AI and integrations can do
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get advice on licenses and setup tailored to the business’s needs
Choose a time in the calendar to book a demo with one of our Zendesk consultants.