We've gathered a selection of frequently asked questions many of our customers have found valuable. Navigate through the different sections and discover informative answers to common questions about Zendesk. If you can't find the answer you're looking for, don't hesitate to reach out to us; we're here to assist you.

Zendesk is a customer service platform that equips organizations with the tools necessary to manage, track, and enhance customer interactions. It offers omnichannel support management across various channels, including email, chat, social media, and more.

Kundelab AS is a small Norwegian consulting firm dedicated to helping companies elevate their customer service using Zendesk. We are committed to delivering outstanding customer experience and going the extra mile to assist our clients in gaining a competitive edge through their customer service operations. Expertise is at the heart of our services, and we consistently stay updated on market trends and product developments.

Zendesk offers versatility and caters to organizations across diverse industries, from e-commerce to healthcare, providing adaptable tools tailored to your specific customer service requirements.

Zendesk provides comprehensive functionality, including a ticketing system, chatbot solutions, AI capabilities, knowledge base management, and more.

Zendesk is user-friendly and easy to set up, allowing for a quick start without the need for extensive training.

Zendesk is scalable, growing alongside your business. You can easily add more agents and services as your organization expands.

Zendesk offers a wide range og integrations and can connect to popular tools and systems, simplifying integration into existing workflows and processes, including Hubspot, Teams, Slack, Jira, WFM, and Shopify.

Analytics and insights: Zendesk allows you to monitor performance and track key metrics to gain insights that can help improve customer service.

Customer support and training: Zendesk offers comprehensive customer support, documentation, and training resources to help you maximize the platform's benefits. You can explore digital courses to enhance your skills.

Zendesk has a solid track record since its establishment in 2007, assisting businesses worldwide in achieving their success.

Flexible pricing: Zendesk offers various pricing plans to suit different budgets and needs.

Zendesk is globally deployable, supporting multiple languages, including Norwegian, and seamlessly managing multiple time zones. Customize language preferences for customer interactions and employee interfaces.

Yes, you can try Zendesk for free for two weeks. Contact us, and we'll set up a trial period on the plan that suits your needs. Zendesk's pricing is flexible, depending on factors like the number of agents, your service needs, and your choice of annual or monthly payments. You can review the detailed pricing information here. Click here to try Zendesk for free.

Zendesk can benefit a variety of industries, including: Retail, Wholesale, Software companies, Technology companies, Telecommunications, Finance and Banking, Healthcare, Tourism, Education and institutions, E-commerce, Transportation and Logistics, Media and Entertainment, Charities and Non-profit organizations, Energy sector, and the Public sector.

To start using Zendesk, you'll need to create an account and configure the system to match your business needs. After that, you can start receiving and managing support requests. If you have a larger team, we recommend setting up with the support of a Zendesk Partner. Try Zendesk for free here.

Yes, Zendesk offers a wide range of integrations and apps that allow you to connect it to other tools and systems.

You can add their emails, designate them as "agents," and assign roles and permissions in the Zendesk admin panel.

Zendesk offers training, documentation, and a user community to support users. They also have paid training options.

Zendesk Marketplace is a place where you can discover thousands of apps and integrations that enhance Zendesk's functionality. Examples of apps include connections to project management, WFM, CRM, as well as advanced search, time tracking, and more.

Zendesk takes privacy and data security seriously and has policies and security practices in place to protect user data. Zendesk combines enterprise-class security features with comprehensive reviews of their applications, systems, and networks to ensure that customer and business data is always protected. Take a look at the security measures Zendesk takes to safeguard your business and your customers.

Since its inception, Zendesk's approach has been anchored in a strong commitment to privacy, security, compliance, and transparency. This approach includes supporting subscribers' compliance with EU data protection requirements, such as those outlined in the General Data Protection Regulation ("GDPR"). If a subscriber collects, transfers, hosts, or analyzes personal data of EU citizens, GDPR requires the subscriber to use third-party data processors that guarantee their ability to implement the technical and organizational requirements of GDPR. To further earn subscribers' trust, Zendesk's Data Processing Agreement ("DPA") has been updated to provide customers with contractual commitments regarding Zendesk's compliance with applicable EU data protection laws and to implement additional contractual provisions required by GDPR. More information can be found here.