Zendesk pricing.

 

Zendesk is a cloud-based customer service platform used by many companies to create better overview and structure in customer interactions. Pricing plans vary in features and levels, which affects the choice of the right solution.

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Pricing depends on your needs and setup.

Zendesk offers a flexible pricing structure tailored to your business requirements.

What you pay depends on factors such as:

> the number of users who need access to the system 
> which channels you want to include in customer service
> your needs for automation and functionality
> how many inquiries are handled by AI

In practice, this means the solution is configured based on the features and capabilities your business needs.

Zendesk Suite license plans:

Suite Team
$55

per agent/month
(billed annually)

Starting with the basics
Ticketing system
Email, chat, voice, SoMe etc.
AI Agents
Help center
Prebuilt analytics dashboard
2000+ apps and integrations
Pre-defined responses
Custom business rules
Agent Workspace
SSO og 2FA
API access
Suite Growth
$89

per agent/month
(billed annually)

Suite Team features, plus:
Multilingual
Multiple help centers
Dynamic content
Customer satisfaction rating
Light agents
Multiple ticket forms
Ticket field conditions
SLA
Opening hours
Customer ticket portal

 MEST POPULÆR

Suite Professional
$115

per agent/month
(billed annually)

Suite Growth features, plus:
Custom reports and live analytics
Side conversations
Skills-based routing
Community forum
Data location options
Eligible for Zendesk Copilot
Custom ticket statuses
Call menu options
Callback
Suite Enterprise
$169

per agent/month
(billed annually)

Suite Professional features, plus:
Multiple opening hours
Search across Help centers
Content blocks in articles
Custom agent roles
Audit log
Sandbox
External sharing of reports
Private groups
Dynamic, contextual workspaces
Eligible for Advanced Data Privacy and Protection add-on

 

 NEW BUNDLE 

Suite + Copilot

 

Suite + Copilot
Professional

$155 per agent/month

Get unlimited Copilot access with your Suite Professional plan, and drive productivity for your agents and admins.

Suite + Copilot
Enterprise

$209 per agent/month

Scale up with unlimited Copilot access for your Suite Enterprise plan for faster, more accurate resolutions.

 

Utvid planen din med tilleggsfunksjoner

 

Zendesk Quality Assurance

$35 per agent/month


Automatically evaluate 100% of conversations across human and AI agents and detect risks and coaching opportunities to improve service.

 


Read more

 

Zendesk Workforce Management

$25 per agent/month


Manage teams with real-time and historical performance monitoring, AI-powered forecasting, and automated scheduling.

 


Read more

 

Advanced Data Privacy and Protection (ADPP)

$50 per agent/month

 

Meet your unique security needs with an advanced, customizable layer of data protection.

 


Read more

 

More than just a license

Choosing a license and setup goes hand in hand with how your customer service works today—and what needs improvement.

We help you:

  • assess your customer service needs
  • choose the right license and setup
  • implement a solution that works in practice

The goal is better structure, visibility, and workflow from day one.

Try Zendesk in action

Zendesk offers a free trial, so you can test the solution before making a decision.

During the trial, you can:

  • see how the system works in everyday use
  • test features and workflows
  • build a stronger foundation for choosing the right solution

We’ll help you set up a trial account, making it easy to get started and move forward with confidence.

 

Wish to know more about Zendesk or license plans?