Our team.
Patrick Bu Jonassen
Managing Director / Senior Consultant
Patrick is an experienced consultant and leader with a strong background in customer service, IT service desk, and business development. He is passionate about delivering excellent customer service and leverages his practical experience to assist other businesses in implementing and optimizing their Zendesk solutions.
Over the years, Patrick has acquired an impressive level of knowledge and expertise within the Zendesk platform. Patrick is recognized for his structured approach and his ability to devise comprehensive and effective solutions. He thrives in fast-pased environment, comfortably managing projects of all sizes.
Mobile: +47 40 88 58 06
Email: patrick@kundelab.no
Mai Lena Mondal
Partner / Senior Consultant
Mai Lena is an experienced consultant with expertise in customer service, digital marketing and data-driven optimization. She specializes in Zendesk implementation, optimization and management, with a passion for Zendesk Explore
Mai Lena prefers to work closely with customers over longer periods and believes that this is how you create the best customer service solutions. She believes in-depth knowledge of both identified and latend customer needs is crucial insight to tailor Zendesk solutions effectively. Mai Lena has set up global accounts and knows what it takes to build scalable solutions whether they are large or small.
Email: mailena@kundelab.no
Thomas Timm Stensrud
Senior Account Executive
Thomas has extensive experience in sales and business development from companies including Spotify, Microsoft, Teads, and AdColony. Throughout his career, he has worked with customer growth, commercial strategy, and the development of new markets, drawing on experience from both international companies and his own entrepreneurial ventures.
With his background in technology and growth companies, Thomas will focus on sales of our Zendesk services and contribute to the continued development of Kundelab's growth and ambitions.
Mobile: +47 92 62 93 32
Email: thomas@kundelab.no
Lillian Løvliseter (maternity leave)
Sales Manager
Lillian is an engaged and results-oriented Sales Manager with solid experience in customer service and business development. She has a strong understanding of how technology and strategic sales processes can contribute to improved customer experiences and increased profitability.
With an analytical approach and a keen eye for customer needs, Lillian works closely with both existing and new clients to find the best solutions. She is passionate about building strong relationships and creating value through tailored customer service solutions.
Email: lillian@kundelab.no
Linn Liverød
Digital Marketer
Linn is a digital marketer at Kundelab with more than 25 years of experience in visual communication and brand building. She has worked both in agencies and as a freelancer, and has broad expertise in strategy development, websites, content production, and social media as well as her expertise in graphic design.
At Kundelab, Linn works to strengthen the company’s visibility and clearly communicate the value of our services and of Zendesk as a platform for excellent customer service. She is committed to holistic communication that builds trust and contributes to strong customer experiences over time.
Email: linn@kundelab.no
Hege Solheim
Senior Consultant
Hege has over 10 years of experience with Zendesk, combined with a solid background in customer service and system management. She has worked both operationally and strategically to develop and improve customer service organizations, and is passionate about how technology can be used to create great customer experiences.
At Kundelab, Hege helps businesses get the most out of Zendesk through consulting, customization, and process improvement. She has a strong focus on user experience and delivers solutions that create value for both customer teams and end users.
Email: hege@kundelab.no
Mattias Paul
Senior Consultant
Mattias brings extensive experience in customer service, process development, and operational improvement. He has worked across cross-functional teams in both large and small organizations, with responsibility for Zendesk and other digital tools through roles in customer service and operations management.
Passionate about turning ideas into practical processes, Mattias helps organizations create efficient workflows and free up time for high-value work. With his Zendesk expertise, he plays a key role in strengthening our focus on customer experience and continuous improvement.
Email: mattias@kundelab.no
Jenny Abrahamsen
Senior Consultant
Jenny brings extensive experience from helping organizations navigate change and digital transformation. Throughout her career, she has worked with onboarding, implementation, training, and customer success, always with a focus on making new systems and processes easy to understand and adopt. Her background as both a consultant and system owner gives her a strong understanding of how technology, processes, and people work together.
At Kundelab, Jenny contributes to our work with customer experience and Zendesk. She is passionate about helping organizations create efficient, user-friendly service operations that deliver better experiences for both customers and employees.
Email: jenny@kundelab.no
Alice Scharrer
Senior Consultant
Alice Scharrer has recently joined the team at Kundelab, bringing with her a broad range of experience in customer service and project management. With several years as a Customer Support Team Leader at both Active Brands AS and Publikat GmbH (SIGNA Sports United), Alice has developed strong analytical skills and deep expertise in customer satisfaction. Her technical skills span from business solutions like 3CX and Salesforce Commerce Cloud to project tools such as JIRA and Confluence, equipping her to lead and enhance customer service processes effectively.
Alice also has experience with a variety of business administration tools, including Microsoft Dynamics 365, SAP, and Zendesk. She has a keen eye for detail and is driven by a passion for creating exceptional customer experiences.
Email: alice@kundelab.no
Vlad Guzenko
Technical Consultant
Vlad brings close to 10 years of experience in customer support, product training, and customer success – and is passionate about delivering solutions that truly work for the end user. As part of Kundelab’s consulting team, he focuses on advising and tailoring Zendesk solutions, with a particular emphasis on emerging tools like Copilot and AI Agents Advanced.
With his strong IT background and ability to quickly understand complex challenges, Vlad develops forward-thinking customer service solutions that create both immediate impact and long-term value.
He is dedicated to building smart, user-friendly systems that support business growth and give customers a clear competitive edge.
Email: vlad@kundelab.no
Jon Mikael Skaug
Technical Consultant
Jon Mikael has over ten years of experience in customer service, IT, and support leadership, helping companies improve customer experiences through technical insight and well-structured processes. As part of Kundelab’s consulting team, he works on advising and tailoring Zendesk solutions, with a focus on structure, workflow, and quality in customer interactions. With certifications in Google IT Support and IT Automation, and strong system knowledge, he delivers solutions that work in practice.
Jon Mikael is passionate about clear processes and technology that improve experiences – for both customers and the teams supporting them.
Email: jonmikael@kundelab.no