How to add icons to custom objects in Zendesk

Zendesk now lets you upload custom icons for custom objects. This makes your workspace more visual and efficient, especially when managing multiple object types.

1) Why use icons?

Custom objects are often used to represent projects, products, partners, or locations. When your system contains several object types, things can quickly become hard to track.

Using icons helps you:

• Clearly distinguish between object types

• Make the interface more intuitive

• Enable both new and experienced users to work faster

Icons appear where they matter most such as in navigation menus and lookup fields. This gives agents and administrators the visual context they need.

2) How to add an icon

To upload icons, the feature must first be activated by an administrator (per object):

• Admin Center → Objects and rules → Custom objects → Objects
• Select the object and check the option "Add image icons for individual records"

Then, to upload the actual icon:

• In Support, go to Custom objects in the left-hand menu
• Click on the object you want to update
• Click "Edit"
• Click the icon and select "Update an image"
  
  

• Choose your icon file and save changes in the bottom right corner

  Here is an example of what the result can look like:
  

This feature is available for all accounts, as long as an administrator has enabled the setting. Curious about how custom objects can benefit your organization? We are happy to help!